IT Service Management using ITIL

IT Service Management using ITIL

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Virginia Araujo

Virginia Araujo

With a PhD in Software Engineering, a Degree in Mathematics and Computer Science, several Professional Certifications and more than 20 years of professional experience in Technologies and Information Systems, Virginia Araujo has the highest international qualifications. Specialized in IT Governance, IT Service Management, Project Management, and today she works with recognized international market leaders in these areas. Author of several articles published in specialized journals, a speaker at international congresses and is also a University Professor. As an Accredited Trainer by different International Examination Institutes such as APMG, PEOPLECERT and CSME, she has trained and certified hundreds of professionals in different countries. As a Consultant and Manager, she has managed large-scale projects in the public and private sectors, adopting and adapting the internationally recognized management best practices such as ITIL2011, COBIT5, ISO/IEC20000, ISI/IEC27001, PMBOK, PRINCE2, RESILIA, and BIG DATA.